Ensuring Safety and Integrity: A Conversation with Tulus Hutabarat (Operations Director, SAGAS)
Introduction
To shed light on these issues, I sat down with Tulus Hutabarat, Operations Director of PT Sagas Putera Bangsa, to discuss the realities of the security industry, the challenges faced by security personnel, and the factors businesses should consider when selecting a provider.
Izak Fajar:
Tulus, thank you for joining us today. The security industry plays an essential role in safeguarding businesses and communities, yet many challenges persist—especially for security personnel. From wage concerns to social security coverage, what are some of the pressing issues you see in the industry today?
Tulus H:
Thank you, Izak. Security guards are the backbone of this industry, yet unfortunately, many are undervalued. In some cases, guards are not paid minimum wage or lack BPJS coverage, leaving them financially and physically vulnerable. At SAGAS, we believe that security professionals should be fairly compensated and protected under labor regulations. Compliance isn’t just about following rules—it’s about creating a safe and sustainable working environment.
Izak Fajar:
That’s an important point. Many companies might not realize that poorly treated security personnel can impact service quality. How does fair compensation and adherence to regulations improve overall security effectiveness?
Tulus H:
Absolutely. When security guards receive proper wages, benefits, and training, they are more motivated, attentive, and committed to their roles. A well-supported team provides better surveillance, quicker response times, and overall reliability. On the customer side, businesses should be aware that choosing security services based purely on the lowest price can be risky—cheaper providers may cut costs by neglecting their workforce, which ultimately affects security outcomes.
Izak Fajar:
That brings us to the customer perspective. Businesses looking to hire a security provider often struggle to differentiate between companies. In your experience, what should they look for to ensure they’re making a smart decision?
Tulus H:
4. Proven Track Record – Choose a company with solid experience, positive client feedback, and a reputation for reliability.
Izak Fajar:
That makes sense—quality security goes beyond just having guards at a location. Are there any misconceptions businesses have when it comes to hiring security services?
Tulus H:
One major misconception is that security is a one-size-fits-all solution. Businesses often assume any provider will do, without considering their specific needs. Another common misunderstanding is that security guards are just “watchmen.” In reality, security personnel act as frontline risk mitigators, emergency responders, and even customer service representatives.
Izak Fajar:
That’s insightful. Before we wrap up, what final advice would you give businesses considering security services?
Tulus H:
Investing in security means investing in peace of mind. It’s not just about preventing theft—it’s about protecting assets, employees, and customers. Do your due diligence, ask about regulatory compliance, and choose a provider who values professionalism and integrity. At SAGAS, we take pride in providing ethical, reliable security solutions that businesses can trust.
Izak Fajar:
Thank you, Tulus. This has been an enlightening discussion, and I’m sure it will help businesses and individuals understand the true value of quality security services.
Izak Fajar, Jakarta
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